eatachi

Terms & Conditions

All products purchased from Eatachi can be claimed within 30 days of purchase only if. The item(s) is faulty, damaged, or defective at the time of integration. The item(s) does not match the product’s original specifications or is found to be not the same as you had purchased.

Cardinals

Suppose any substantial evidence is available to us that points towards “Copyright Infringement” of our product(s). In that case, you will be subjected to legal procedure, and we will not be able to conduct any business with you until resolved. No refunds will be provided in such instances.

  1. While integrating our products into your ecosystem, if there are any conflicts with third-party software or tools, we certainly aim to resolve these conflicts amicably. Please note that any additional development required to resolve these conflicts will be chargeable and whether to process the refund or not will be subject to our discretion.
  2. The cost for the customisations is non-refundable.
  3. If we have already processed a refund for a given product, and the customer chooses to rebuy the same product in the future, there will be no refunds for the following instances.
  4. ‘Change of Mind’, ‘Purchased for Evaluation’, ‘Purchased by Mistake’, and ‘Product No Longer in Use’ are not valid reasons for the refund.
  5. You may or may not have the sufficient expertise to use the Product soon after you purchase it. We provide user manuals, technical videos (optional), and technical demos (optional) to help you get comfortable with the product.
  6. The taxes applied at purchasing any products with any payment mode are non-refundable.

While Handling Your Complaints:

  1. If you face any issues while using our products, you must allow enough time and information to fix the problem; failure to provide such data makes it impossible to fix them without your cooperation.
  2. Once we receive your issue, we will require 4-5 business days to resolve your issue. We encourage your support to fix these issues as we need details for the exact nature of the problem, access to your staging/development store, and login credentials (Admin, FTP, SSH, etc.).
  3. We provide up to 30 days for all of our products to ensure the product’s functionality in your ecosystem. If you share the issues within this period and find that the product is malfunctioning, corrupt, or not working as described on the extension page (based on the version you purchased), our support team can fix your issue. We will process the refund in an email.
  4. We expect the customer to deactivate the license and destroy all the copies of the product(s) from the servers, the purchase confirmation emails, and if there are any other copies elsewhere. If the customer chooses not to do so and continues using the product(s), they will be subjected to clause 1(a) of the cardinals.

Product Types

Purchases with One Time Payments
  1. Any purchase on www.eatachi.co, where the product license is validated through one-time payment, falls in this category. We will process a FULL REFUND against the amount paid for the product’s price within 30 days from purchase. The amount paid against the support cost and additional domains will not be refundable.
  2. Purchases with Annual Subscriptions
  3. www.eatachi.co offers Annual Subscriptions to consider a long-term relationship with the customers. If at any time during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a workaround or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase.
In an instance where you raise an issue outside the 30 days money-back period for products purchased on an annual subscription, we will provide the refund on a pro-rata basis for the remainder of the subscription period. To claim the rebate, you must submit your issue within the first 30 days of payment. We will consider the refund period from the month’s start date until the end of the subscription period.

Auto Renewals

For your convenience, your monthly and yearly subscriptions will be auto-renewed until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount charged to your credit card or debit card. Similarly, after each renewal, we will send you a receipt via email specifying the amount that has been deducted along with the next renewal date and next renewal amount.

 

We know that sometimes customers forget to cancel an account they no longer want until it has already been charged. You can cancel your monthly/annual subscription even after five business days of your renewal date. We will process FULL REFUND (Last Payment Only) if we receive communication from your official email address within five business days of the auto-renewal payment date. If you fail to update us within this time frame: For Yearly Payment – The clause 3. c(1) will be applied in its entirety after five business days of receipt of the auto-renewal payment.

Eatachi is committed to providing outstanding support and setting customer experience standards above par. While we maintain these standards, we are equally focused on protecting our copyrights.

We welcome any advice or suggestions to improve our products!

Please note that the above Refund Policies may change from time to time. Eatachi reserves the right to modify these policies at any time.